FAQ
Questions, answered.
How to get started, how the work is agreed, and how we handle your data.
All questions
What does Devgenome do?
We provide IT support, software development, AI and automation for businesses, along with the integration and monitoring work that connects them.
How do we get started?
Use the Request a consultation form to send a few lines about what you need. We'll contact you to discuss the next steps.
Do we need a detailed brief first?
No. A goal, a process you want to change or a problem you keep running into is enough to start. Working out the detail is part of the conversation.
Do we need all four services?
No. You can start with one service, or one problem. Other work can follow if and when it makes sense.
Can you work with our existing systems?
We can discuss improvements and integrations as well as new builds. The right approach depends on the systems involved and how they connect.
How is the work agreed?
If the work goes ahead, the scope, deliverables and timelines are set out in a proposal or statement of work, as our Terms of Service explain.
How much does it cost?
It depends on the work. Fees, rates and payment terms are set out in the proposal or statement of work for each engagement.
Who owns the software you build for us?
Ownership is set out in your agreement. Unless agreed otherwise, bespoke work transfers to you on full payment, and our own pre-existing tools and know-how stay with us, as our Terms of Service explain.
How do you handle personal data?
We process personal data under the UK GDPR, and we don't sell it. Our Privacy Policy sets out the details.
Is our data used to train AI models?
That depends on the AI services a system uses and how they're configured. Raise it in your enquiry and we'll talk it through with you, so the decision is yours.
Do you work with businesses outside the UK?
We're registered in England & Wales. If you're based elsewhere, tell us where and what you need, and we'll say plainly whether we can help.
What shouldn't we include in an enquiry?
Passwords, customer records or other confidential information. A short description of what you need is enough.
Ask us directly.
If your question isn't here, include it in your enquiry and we'll contact you to discuss it.